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Workplace Skills

Introduction to Emotional Intelligence

Use greater self-awareness and empathy to improve working relationships and decisions.

50 minutes20 multiple-choice questionsAnswers hidden until submission

What you will learn

Practical outcomes

Recognise emotional cues
Reflect before responding
Use empathy and boundaries in workplace communication

Who it is for

Employees, managers and customer-facing professionals.

Need more coverage?

Browse the discounted training bundles or ask NTSPS to recommend a pathway.

Unsure whether online awareness is suitable? Contact the training team before enrolling.

Important training scope

NTSPS online courses support awareness and continuing development. They do not replace practical instruction, workplace-specific risk assessment, supervision, competent-person duties or accredited role training where these are required. Course availability, duration and approval status must be confirmed at enrolment with NTSPS and the selected content partner.