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Workplace Skills
Introduction to Emotional Intelligence
Use greater self-awareness and empathy to improve working relationships and decisions.
50 minutes20 multiple-choice questionsAnswers hidden until submission
What you will learn
Practical outcomes
Recognise emotional cues
Reflect before responding
Use empathy and boundaries in workplace communication
Who it is for
Employees, managers and customer-facing professionals.
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Important training scope
NTSPS online courses support awareness and continuing development. They do not replace practical instruction, workplace-specific risk assessment, supervision, competent-person duties or accredited role training where these are required. Course availability, duration and approval status must be confirmed at enrolment with NTSPS and the selected content partner.