Before digital access begins
Consumers may request cancellation within 14 days of purchase if course access, streaming or download has not begun. Approved refunds are returned to the original payment method without undue delay and normally within 14 days of agreement.
Immediate access
Where a customer asks NTSPS to provide access during the 14-day cancellation period, the payment flow will request express consent to immediate supply and acknowledgement that the cancellation right is lost once digital access begins. NTSPS will not rely on this exception unless that consent and acknowledgement have been captured.
Faulty, unavailable or misdescribed content
Statutory rights are not affected. If paid digital content is unavailable, faulty, not as described, or NTSPS does not have the right to supply it, the customer may be entitled to repair, replacement, price reduction or refund under applicable law.
Business purchases and learner changes
Cooling-off rights may not apply to a purchase made wholly for business purposes. Before access begins, NTSPS may permit a named learner substitution. Once access has begun, licences cannot normally be transferred because assessment and certificate records are tied to the named learner.
How to request a cancellation or refund
Contact training@ntsps.co.uk or call 0170 873 3200 with the buyer name, course, payment reference, purchase date and reason. This policy remains a working draft for solicitor and accountant review.
Training scope
NTSPS online courses support awareness and continuing development. They do not replace practical instruction, workplace-specific risk assessment, supervision, competent-person duties or accredited role training where these are required. Course availability, duration and approval status must be confirmed at enrolment with NTSPS and the selected content partner.
NTS Premier Services Ltd · Company no. 07067443 · C/O Burton Varley Ltd, The Counting House, 24 Richmond Road, Bowdon, Altrincham, WA14 2TT. Contact training@ntsps.co.uk or 0170 873 3200.