Workplace Skills

Customer Service

Name: Customer Service
Price: 9.00 GBP

Create consistent customer experiences through listening, ownership and clear communication.

75 minutes20 multiple-choice questionsAnswers hidden until submission

What you will learn

Practical outcomes

Identify customer needs

Communicate clearly across channels

Handle complaints and follow through

Who it is for

Customer-facing employees and team leaders.

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Need more coverage?

Browse the discounted training bundles or ask NTSPS to recommend a pathway.

Unsure whether online awareness is suitable? Contact the training team before enrolling.

Important training scope

NTSPS online courses support awareness and continuing development. They do not replace practical instruction, workplace-specific risk assessment, supervision, competent-person duties or accredited role training where these are required. Course availability, duration and approval status must be confirmed at enrolment with NTSPS and the selected content partner.